c999 Responsible Gaming — Play Smart, Stay in Control
c999 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our Responsible Gaming programme gives you the tools, knowledge, and support you need to stay in control of your gambling activity at all times.
Gambling Should Be Entertainment, Not a Burden
At c999, we believe that online betting — whether on Bangladesh cricket, the BPL, live casino games, or slots — should be an enjoyable leisure activity, not a source of financial stress or personal harm. This is a principle we take seriously, and it shapes every aspect of how we design and operate our platform.
Responsible gaming is not just a regulatory checkbox for c999. It is a genuine commitment embedded in the way accounts are verified, deposits are processed, and player behaviour is monitored. We set a strict minimum age of 21 years for all registered players, and we enforce this through mandatory identity verification at the time of account opening and before any withdrawal is processed.
We understand that for a small number of players, gambling can develop from a casual pastime into a problem that affects their finances, relationships, and mental wellbeing. c999 has designed a suite of practical self-management tools to help players recognise early warning signs and take action before gambling becomes harmful. These tools are accessible at any time from the account dashboard, with no delay and no administrative barriers.
If you ever feel that your gambling activity is moving beyond your control, we strongly encourage you to use the tools described on this page or to contact our support team immediately. c999 support is available 24 hours a day, 7 days a week, 365 days a year in Bangladesh Standard Time.
All c999 accounts require verified proof of age. Players must be 21 years or older to register, deposit, and play.
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka to ensure you never spend beyond your personal budget.
Voluntarily close your c999 account for a defined period — 30 days, 6 months, 1 year, or permanently — with immediate effect.
Take a short break from the platform — 24 hours, 48 hours, or 7 days — without permanently closing your account.
Six Tools Every c999 Player Should Know About
Every responsible gaming tool listed below is available directly from your c999 account dashboard. They are free to use, apply immediately, and can be activated without contacting support.
Define the maximum amount you are willing to deposit over a given time period — daily (e.g., ৳500), weekly (e.g., ৳2,000), or monthly (e.g., ৳8,000). Once your chosen limit is reached, deposits are blocked until the period resets. Limits take effect immediately when reduced and after a 7-day cooling-off period when increased, so your decision to spend less is always respected instantly.
Set a cap on how much you are prepared to lose over a daily, weekly, or monthly period. Once your net losses reach the defined threshold, further betting is suspended for the remainder of the period. This tool is particularly useful during high-intensity sports seasons like the BPL or T20 World Cup, when the temptation to chase losses after a bad session can be strongest.
Choose a maximum session duration — for example, 1 hour or 2 hours — after which c999 will display a prominent reminder and offer to end the session. Extended betting sessions without breaks can impair judgement and lead to impulsive decisions. Regular breaks help you stay in control and make clearer, more considered bets.
Take a temporary break from c999 for 24 hours, 48 hours, or 7 days. During a time-out, your account remains open but all betting, depositing, and gaming activity is suspended. Your account balance is preserved and you can return once the time-out period expires. Time-outs are ideal when you feel you need a brief pause without committing to a longer self-exclusion.
If you feel your gambling is becoming problematic, you can self-exclude your c999 account for a defined term: 30 days, 3 months, 6 months, 1 year, or permanently. Self-exclusion takes effect within 24 hours of the request. During self-exclusion, your account is locked, all marketing communications are stopped, and you cannot create a new account with c999 using the same identity details.
Enable reality check notifications to receive on-screen reminders at regular intervals — every 30 minutes, 1 hour, or 2 hours — showing you how long you have been playing and how much you have wagered in the current session. This tool combats the natural tendency to lose track of time and money when immersed in live sports or casino games.
Are You Gambling Responsibly?
The following questions are designed to help you reflect on your current relationship with gambling. If you answer "yes" to two or more of these questions, we strongly recommend reaching out to c999 support or contacting a professional counselling service.
If two or more of the above apply to you, please use the self-exclusion tool in your account dashboard or contact our support team at [email protected] right away. Help is available 24/7.
Recognising Problem Gambling Early
Problem gambling rarely develops overnight. It typically begins with small changes in behaviour that gradually escalate. Being able to identify these warning signs early — in yourself or someone you care about — is the most important step towards getting help before the situation becomes serious.
Common early indicators include spending more time on the platform than intended, placing higher bets after a losing streak in an attempt to "win back" losses, and experiencing emotional discomfort — such as guilt, anxiety, or excitement that feels disproportionate — in relation to gambling outcomes.
Financial warning signs include unexplained cash shortfalls, difficulty meeting monthly obligations such as rent or bKash installments, and progressively increasing deposit amounts from one month to the next. If you notice your c999 deposit history trending upward without a corresponding increase in your disposable income, that is a sign worth taking seriously.
c999 also monitors platform activity internally for behavioural patterns associated with problem gambling. Where our system detects a concerning pattern — such as rapid escalation in deposit frequency or a sharp increase in average bet size — our responsible gaming team may reach out to the affected player directly to offer support.
How to Activate Responsible Gaming Tools
All c999 player protection tools can be activated in under two minutes. Follow the steps below to set up the controls that best match your needs.
Visit c999.ws and log in using your registered username and password. All responsible gaming tools are located inside the account dashboard and are only accessible to verified account holders.
From the account dashboard menu, select the "Responsible Gaming" section. This is clearly labelled and permanently pinned to the main account navigation — it is never buried in settings sub-menus.
Select the tool you want to activate: Deposit Limit, Loss Limit, Session Time Limit, Time-Out, Self-Exclusion, or Reality Check. Each tool has a clear description and input field where you set your preferred values.
Enter your chosen limit value (e.g., ৳1,000 per day) or select your preferred duration (e.g., 6-month self-exclusion). For deposit and loss limits, you will be asked to confirm the amount in BDT before the limit is applied.
Review your settings and confirm activation. Restrictions that reduce your gambling activity (lower limits, time-outs, self-exclusion) take effect immediately. Increases to existing limits are subject to a 7-day reflection period before taking effect.
You will receive an email confirmation to your registered address within minutes of activating any responsible gaming tool. Keep this as a record. If you do not receive a confirmation, contact our support team at [email protected] immediately.
Strictly 21 and Above — No Exceptions
c999 enforces a strict minimum age policy of 21 years for all registered players. This policy applies universally across all product verticals on the platform — cricket betting, live casino, slots, fishing games, and arcade titles. There are no exceptions and no grace periods.
Age verification is conducted during the account registration process using the details provided by the applicant. In addition, c999 performs enhanced identity verification (KYC) before processing any withdrawal request. Players who cannot provide satisfactory proof of age will have their accounts suspended and any funds held pending investigation.
Parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling websites. A range of free and paid parental control tools are available for Android and iOS devices, which are the primary devices used to access c999 by Bangladeshi players.
All accounts are subject to identity verification. Providing false age information is a breach of the c999 Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Minimum age requirement: 21 years old. This applies to all players regardless of their location within Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
Accepted proof of age documents:
- Bangladesh National Identity Card (NID)
- Valid Bangladeshi Passport
- Government-issued driver's licence
Where to Get Help If You Need It
You are never alone. Whether you want to talk to the c999 support team or seek independent professional help, the following resources are available to you at any time.
c999 Direct Support
Available around the clock from your c999 account dashboard after login. Our responsible gaming support agents are specifically trained to handle sensitive conversations with care, confidentiality, and without judgement. Available in Bangladesh Standard Time (UTC+6).
Send your query, self-exclusion request, or responsible gaming concern to [email protected] with the subject line "Responsible Gaming Request". All emails are acknowledged within 5 business hours and resolved within 1 business day for responsible gaming matters.
If you need your account suspended immediately and cannot access the self-exclusion tool in the dashboard, email [email protected] with the subject line "Urgent Self-Exclusion". c999 will suspend your account within 2 hours of receiving this request, 24 hours a day.
If you feel that gambling is affecting your mental health, finances, or personal relationships, we encourage you to speak with a qualified counselling professional. c999 recommends reaching out to mental health services in your area for independent, confidential support.
For players in Dhaka and other major cities in Bangladesh, the National Mental Health Helpline provides free counselling services accessible by phone. Speaking openly with someone you trust — a friend, family member, or professional — is always a positive first step.
The c999 Responsible Gaming Pledge
These are the commitments c999 makes to every player on our platform, every day.
Every c999 account undergoes identity and age verification. We will never knowingly allow an underage player to register, deposit, or place a bet on our platform.
c999 provides every registered player with free, easy-to-use tools to manage their gambling activity, including deposit limits, loss limits, time-outs, and self-exclusion.
Our responsible gaming team actively monitors platform activity for signs of problematic behaviour and will proactively contact players where a concerning pattern is identified.
c999 does not direct promotional materials towards known problem gamblers, self-excluded players, or minors. All marketing content includes responsible gaming messaging and the 21+ age indicator.
c999 is strictly an adult platform for players aged 21 and above. Gambling should be entertaining and affordable. Never bet more than you can afford to lose. If gambling is no longer fun and is causing you stress, financial difficulty, or relationship problems, please use the self-exclusion tool in your account dashboard or contact our support team at [email protected] at any time, 24/7.
Enjoy c999 — Play Responsibly
Now that you know about our responsible gaming tools, explore the c999 platform with confidence. Set your limits, play within your means, and enjoy cricket betting, slots, casino games, and more.
21+ only. Please gamble responsibly. Full terms apply.